Our Policies

Return Policy: All our accessories are one-of-a-kind, hand crafted, pieces of wearable art. Many items are made to order or custom works. As a result, we do not accept returns or exchanges. Your satisfaction matters to us! While we do not accept returns, we are committed to your satisfaction. If your order arrives damaged or there is an issue with your purchase, please contact our customer care team at info@glassiccharm.com 

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DOMESTIC SHIPPING & HANDLING

Domestic U.S. orders over $175 qualify for free shipping. Orders under $175 will be charged a $10.00 flat shipping fee, including shipments to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories. We ship via USPS, FedEx, or UPS, Monday through Friday. Orders do not ship on federal holidays. Please note that during peak holiday periods, shipping times may vary.


INTERNATIONAL SHIPPING & HANDLING

International orders over $175 qualify for free shipping. Orders under $175 will be charged a $30.00 flat shipping fee. We ship via USPS, FedEx, UPS, and occasionally DHL, Monday through Friday. Orders do not ship on federal holidays. Shipping times may vary during peak holiday periods. Due to OFAC regulations, we do not ship or sell products to Cuba, Iran, North Korea, Russia, Syria, or Sudan.
 

Additional VAT or import taxes may apply to international orders, including those that qualify for free shipping. These fees are the responsibility of the customer. We recommend checking with your local postal service for details before placing your order. Thank you for your understanding as we navigate evolving international shipping regulations.
 

Order Processing & Production Time: All products are made to order in Raleigh, North Carolina and typically ship within 5–10 business days. Larger orders of 4 items or more may take up to 10–14 business days due to longer production times. Customers receive a confirmation email with tracking information once your order ships. If you have a special request or need expedited shipping, please email our customer care team at info@glassiccharm.com—we’re happy to adjust our production schedule when possible.

Your Satisfaction Matters: While we do not accept returns, we are committed to your satisfaction. If your order arrives damaged or there is an issue with your purchase, please contact us at info@glassiccharm.com 

Privacy Policy: At GlassicCharm.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. By accessing or using GlassicCharm.com, you consent to the practices described in this policy.​
 

• Information We Collect

  • Personal Information: When you register an account or make a purchase, we collect your name, email address, shipping address, and payment information. This information is necessary for order processing and communication.

  • Usage Information: We collect data about your interactions with our website, such as your IP address, browser type, and device information. This helps us improve our website and provide you with a better shopping experience.
     

• How We Use Your Information

  • Order Fulfillment: We use your personal information to process orders, track shipments, and communicate with you about your purchases.

  •  Improvements: We analyze usage data to enhance our website's functionality, tailor our product offerings, and personalize your shopping experience.

  • Marketing: With your consent, we may send you promotional emails and offers. You can opt out of these communications at any time.
     

• Information Sharing

  • We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers for order processing, shipping, and payment processing purposes. These partners are bound by confidentiality agreements to protect your information.
     

• Security

  • ​We take data security seriously. We employ industry-standard encryption methods to protect your personal and payment information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
     

• Cookies

  • ​GlassicCharm.com uses cookies to enhance your browsing experience. These cookies may collect data such as your browsing history and preferences. You can adjust your browser settings to manage cookies or opt-out of them, but this may affect certain website functionalities. By using our website you automatically consent to the use of these cookies.
     

• Order Processing & Production Time

  • All products are made to order in Raleigh, North Carolina and typically ship within 5–10 business days. Larger orders of 4 items or more may take up to 10–14 business days due to longer production times.
     

  • Customers receive a confirmation email with tracking information once your order ships. If you have a special request or need expedited shipping, please email our customer care team at info@glassiccharm.com—we’re happy to adjust our production schedule when possible.
    
    
    Glassic Charm, LLC is a Limited Liability Company
    Glassic Charm® is a Registered Trademark - All rights reserved.